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Learn about Diamond Technologies Co., Ltd Welcome to Diamond Technologies Co.,Ltd
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Diamond Technologies Co., Ltd  welcome page| | Lapidary Products | Superabrasives | Gemological Tools | Gems Packaging | Loose Gemstones |
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_ Call Diamond Technologies Co., Ltd  now 1-866-900-4367 in USA
1-646-351-1591 or info@diamondtech.com
April 19, 2018
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_ Help topics _
>> First time visitors
>> About Diamond Tech
>> Shipping & Returns
>> Payment Options
>> Terms and Policies
>> Frequently Asked Questions

If you have decided that you do not want the merchandise after it has been shipped, but before it arrives, do not refuse the postal delivery. If the merchandise is refused you will be liable for brokerage charges and duty incurred upon its return.

Shipping and returns

We are happy to send your order to virtually any address in the world and we are proud to offer a fast and hassle-free delivery service and we offer various shipping options for your order, however we will ship only to a street address, not a P.O. Box address and signature is always required upon order arrival.

The shipping charges based on weight of shipment and destination country. This shipping charge and choice of shipping carriers will appear in your order checkout, before your credit card is charged, so you can review this amount. Remember, that to find out when you will receive an item, you need to consider the availability of the items you are ordering as well as the shipping option you select.

Please review our shipping rates and options and items availability guides for more information.

International shipping options

Shipping option availability will depend on the destination country. Please use shipping calculator to find out what options and rates are available for your destination. During the order checkout, you will be prompted only with options available for your final order destination.

Undeliverable packages

Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a full refund including shipping charges.

We are unable to re-send orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our website.

If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 4 weeks from the estimated delivery date, please contact us.

If you have decided that you do not want the merchandise after it has been shipped, but before it arrives, DO NOT REFUSE THE POSTAL DELIVERY. If the package is refused you will be liable for brokerage charges and duty incurred upon its return.

Delivery insurance

Our order delivery insurance covers loss of goods on arrival and during transit fromDiamond Technologies Co., Ltd office to the delivery address and damaged goods on arrival.

Order delivery insurance is required and is a part of our package deal that allows us to offer discounted shipping rates. The 1 USD + 1 % of the total goods value will be automatically added to every order irrespective of your shipping selection.

Claims for loss, damage or delay is valid for nsured packages only. All claims must be notified to us within 12 days after delivery of the shipment, failing that, no action for damages may be brought. If you have decided that you do not want the merchandise after it has been shipped, but before it arrives, do not refuse the postal delivery. If a product is refused you will be liable for brokerage charges and duty incurred upon its return.

Import customs and duties

When ordering from Diamond Tech for delivery overseas, you may be subject to import duties and taxes which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you, since we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information.

Additionally, please note that when ordering from Diamond Tech, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.Please review our full international order policy for more information.

Returning an item or an order

You may return items purchased at Diamond Tech within 15 days of delivery for a full refund. We will also pay the return shipping cost if the return is a result of our error.

To return an item or an order, all you have to do is:

  1. Make sure that you read and understand our return policy.
  2. Secure your item and all of the original packing materials, including packing slip and the product manuals if appropriate, in a plainly wrapped cardboard box (the post office has these available if you do not).
  3. Clearly print your name and address on the outside of the package in the return area and mail the package by a traceable carrier such as UPS, USPS, DHL or Federal Express to:

    Diamond Technologies Co.,Ltd
    # 59 Soi Pradit, Silom Soi 20,
    Bangkok, 10500, Thailand
    Tel: + 66 2 2344191

We will notify you via e-mail of your refund once we have received and processed the returned item(s). You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return.

Shipping restrictions

To be able to serve our international customers, Diamond Tech thoroughly investigates and checks all international orders for fraud and we will prosecute to the full extent of the law for any fraudulent activities, which may arise. Diamond Tech reserves the right to hold up or refuse to ship any international order it deems fraudulent. Due to high risk of fraud, Diamond Tech does not ship to the following countries:

  • Afghanistan
  • Albania
  • Angola
  • Colombia
  • Cambodia
  • Congo
  • Cuba
  • Egypt
  • Ethiopia
  • Iran
  • Indonesia
  • Iraq
  • Lebanon
  • Lithuania
  • Libya
  • Malaysia
  • Nigeria
  • Sierra Leone
  • Pakistan

This list may change at any time at our discretion due to an increase in insurance claims and fraudulent credit card transactions and other country´s trade restrictions or import practices. Please review our full international order policy for more information.

Finally, Diamond Tech recognizes that a minor inconvenience may be posed to some international customers whose patronage we fully appreciate. Some security measures are necessary due to a very small percentage of parties with criminal intent, and due to complications associated with international credit card verification ( excluding U.S. and UK). Therefore, to facilitate processing of your order, in some circumstances we may ask that one or more of the following information be faxed or e-mailed to us:

  • Front and back copy of the credit card being used to make your purchase.
  • A photo identification that contains a signature and matches the first and last name on the credit card being used.
  • A recent credit card statement that matches the first and last name on the credit card being used.
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