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Upon receipt of payment your order will be shipped. You will receive e-mail notification that your purchased items are on the way. To find out when you will receive an order, you need to consider the availability of the items you have ordered and the shipping option you selected.
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Items availability guide
The availability of an item (lapidary products, superabrasives, gemological tools and gems packaging ) refers to the
length of time it takes before the item is available for us to send to you. For example, if an item is in the fulfillment centre
it will have 24-hour availability. In other cases, we may have to receive the item from the sale office or factory, so it will take
longer for you to receive it.
When ordering items, you should use the longest availability time in your order. That is because multiple-item orders
are held for shipment until all items are available. For instance, if you order three items, and two have an availability of 24
hours while one has an availability of 2 to 3 days, your order will ship in 2 to 3 days.
- Usually ships within 24 hours
This is the estimated time it will take to pack it and prepare it for dispatch.
The Diamondtech on-line inventory database is current and most
displayed items are available and can usually be shipped within 24 hours.
- Other specific length of time (eg: 3-4 days)
This item is available but not in our fulfilment centre and this is the estimated time
it will take us to receive it from the bank or office, pack it and
prepare it for dispatch.
Once you know the availability, you can use the dispatch time
to calculate the total delivery time for the item:
Item Availability + Dispatch Time = Total Delivery Time
To keep you fully informed of the progress of your order, we will
send you one e-mail when we dispatch your items from our fulfillment centre,
confirming the date, contents and method of delivery.
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