1-917-893-7535 or email@example.com
February 29, 2024
Shipping and returns
We are happy to send your order to virtually any address in the world and we are proud to offer a fast and hassle-free delivery service and we offer various shipping options for your order, however we will ship only to a street address, not a P.O. Box address and signature is always required upon order arrival.
The shipping charges based on weight of shipment and destination country. This shipping charge and choice of shipping carriers will appear in your order checkout, before your credit card is charged, so you can review this amount. Remember, that to find out when you will receive an item, you need to consider the availability of the items you are ordering as well as the shipping option you select.
International shipping options
Shipping option availability will depend on the destination country. Please use shipping calculator to find out what options and rates are available for your destination. During the order checkout, you will be prompted only with options available for your final order destination.
Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a full refund including shipping charges.
We are unable to re-send orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our website.
If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 4 weeks from the estimated delivery date, please contact us.
If you have decided that you do not want the merchandise after it has been shipped, but before it arrives, DO NOT REFUSE THE POSTAL DELIVERY. If the package is refused you will be liable for brokerage charges and duty incurred upon its return.
Our order delivery insurance covers loss of goods on arrival and during transit fromDiamond Technologies Co., Ltd office to the delivery address and damaged goods on arrival.
Order delivery insurance is required and is a part of our package deal that allows us to offer discounted shipping rates. The 1 USD + 1 % of the total goods value will be automatically added to every order irrespective of your shipping selection.
Claims for loss, damage or delay is valid for nsured packages only. All claims must be notified to us within 12 days after delivery of the shipment, failing that, no action for damages may be brought. If you have decided that you do not want the merchandise after it has been shipped, but before it arrives, do not refuse the postal delivery. If a product is refused you will be liable for brokerage charges and duty incurred upon its return.
Import customs and duties
When ordering from Diamond Tech for delivery overseas, you may be subject to import duties and taxes which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you, since we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information.
Additionally, please note that when ordering from Diamond Tech, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.Please review our full international order policy for more information.
Returning an item or an order
You may return items purchased at Diamond Tech within 15 days of delivery for a full refund. We will also pay the return shipping cost if the return is a result of our error.
To return an item or an order, all you have to do is:
We will notify you via e-mail of your refund once we have received and processed the returned item(s). You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return.
To be able to serve our international customers, Diamond Tech thoroughly investigates and checks all international orders for fraud and we will prosecute to the full extent of the law for any fraudulent activities, which may arise. Diamond Tech reserves the right to hold up or refuse to ship any international order it deems fraudulent. Due to high risk of fraud, Diamond Tech does not ship to the following countries:
This list may change at any time at our discretion due to an increase in insurance claims and fraudulent credit card transactions and other country´s trade restrictions or import practices. Please review our full international order policy for more information.
Finally, Diamond Tech recognizes that a minor inconvenience may be posed to some international customers whose patronage we fully appreciate. Some security measures are necessary due to a very small percentage of parties with criminal intent, and due to complications associated with international credit card verification ( excluding U.S. and UK). Therefore, to facilitate processing of your order, in some circumstances we may ask that one or more of the following information be faxed or e-mailed to us: